Market research firm J.D. Power released a series of surveys comparing national banks. One in Charlotte stands out.

Customer satisfaction with banking and credit card digital platforms is at an all-time high, but apps and websites are ...

Here are the rankings assigned to Charlotte’s big three banks, Wells Fargo, Truist and Bank of America. The American Customer Satisfaction Index Survey released results on how participants feel ...

Truist Financial Corp. (NYSE: TFC), Bank of America Corp. (NYSE: BAC) and Wells Fargo & Co. (NYSE: WFC) continue to fall short for customer satisfaction, according to a recent 2024 J.D. Power study.

Bank of America has taken an important step in its digital transformation. The advances presented have been enthusiastically ...

According to the J.D. Power 2025 U.S. Retail Banking Satisfaction Study, SM released today, this counterintuitive improvement in bank customer ... Power to guide their customer-facing strategies. J.D.

Bank of America ... speaking with customer service by phone. History of CFPB settlements. The Consumer Financial Protection Bureau has brought multiple lawsuits against Bank of America in the ...

For instance, Bank of America received below average marks in the J.D. Power 2022 U.S. National Banking Satisfaction Study ... complaining about the bank’s customer service.

One of the largest banks in the U.S. Bank of America is also one of the biggest mortgage lenders, with a reputation for stellar customer service and low rates. We love that, besides a well ...

Charlotte-based Bank of America, tied again this year with Chase Bank at the top of the national banks category. But both banks slipped 1% in customer satisfaction with a new score of 80 compared ...

Following are some key findings of the 2025 study: Retail bank customer satisfaction rises sharply ... J.D. Power has offices in North America, Europe and Asia Pacific. To learn more about ...