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Health insurance companies such as UnitedHealthcare and Florida Blue are increasingly leaning on generative artificial ...

Squadstack has raised a total of about USD 25 million in funding from marquee investors like Chiratae Ventures and ...

However, those familiar with the exploitation that happens within the foreign call center industry believe if the tech proves to be successful, the workers won't have much of a choice.

Teleperformance, the world’s largest call center operator ... which has built a strong industry reputation based on its highly proficient English-speaking workforce. Critics also argue that ...

Jackson was also recognized for “Highest Customer Service – Business to Business (B2B) Industry,” was named a finalist for Call Center of the Year and received Call Center World Class First ...

The software comes as the call center industry faces challenges from the rise of AI chatbots. Last year, Teleperformance experienced a significant drop in share prices after Swedish fintech firm ...

Teleperformance SE, the largest call center operator on the planet, has come up with a way to mask the fact it operates in India for customers calling for support with their latest iPhone or ...