As call centers worldwide face an ongoing challenge hiring and retaining top-performing customer service representatives, JOBehaviors, a pre-employment behavioral assessments provider, is offering a ...

The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.

Almost a year ago, Swedish fintech company Klarna unleashed havoc in the call center industry with a shock announcement: Its artificial intelligence assistant was doing the equivalent work of 700 ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn ...

However, those familiar with the exploitation that happens within the foreign call center industry believe if the tech proves to be successful, the workers won't have much of a choice.

Some analysts believe investors are wary of the long-term impact of AI on the traditional call center model. The rise of AI-powered chatbots has already shaken the industry. Concerns regarding the ...

Teleperformance, the world’s largest call center operator ... which has built a strong industry reputation based on its highly proficient English-speaking workforce. Critics also argue that ...

Fewer emergency callers are placed on long holds as metro Atlanta 911 agencies improve staffing problems and technology breakdowns.