Let's explore the vital aspects of excelling in customer service, including effective communication, active listening, problem-solving skills and the use of technology to streamline processes. 1 ...

The Gist Effective communication gaps. Only 46% of staff feel they receive necessary job context, contrasting 77% of leaders' beliefs in their communication efficacy. Survey insights enhance service.

One method of improving customer care is improving communication. Training a customer service team to properly communicate internally and externally can yield powerful results.

The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain times.

Omnichannel Systems. Almost 76% of customers say they would stop doing business with a company they had a bad experience with. Improving the efficiency of your customer service processes can help ...

Upwork (Nasdaq: UPWK), the world’s work marketplace, today announced the 10 most in-demand skills for technology, marketing, and customer service inde ...