The Gist Effective communication gaps. Only 46% of staff feel they receive necessary job context, contrasting 77% of leaders' beliefs in their communication efficacy. Survey insights enhance service.

One method of improving customer care is improving communication. Training a customer service team to properly communicate internally and externally can yield powerful results.

You’d want to keep a social account on Facebook or Twitter for customer service and general info. And when they reach out, make sure they don’t have to wait 24 hours for an answer.