It doesn’t matter how advanced the systems are. If the person answering the phone or replying to an email lacks people skills, things can go wrong quickly.

While customer service is a critical component of CX, the overall customer experience also includes product quality, website usability, marketing communications, and brand reputation. Beth ...

Personalizing customer communications Another SAS client based ... One Asian investment firm gave its customer service representatives access to SAS analytics about which investment products ...

Fused with messaging apps, bots promise a new era of personalized communication, if businesses and customers can handle the ...

Employers value communication skills since they foster ... and viewpoints that differ from your own. Example: “As a customer service representative at X Company, I was praised for my ability ...

By ensuring the correct contact data and call authenticity, and delivering consistent brand experiences, companies can reduce costs, enhance customer satisfaction ... receiving the communications they ...