When service quality, tone or responsiveness varies between a brand’s app, its store, and its contact center, trust erodes ...

AI-led customer loyalty management programs provide 360-degree data visibility across multiple channels in real time to power ...

Teams building digital products are more likely to face challenges in customer retention amidst tight budgets and intense competition. For mid-sized businesses, where every customer counts, loyalty ...

Why B2B marketers need to prioritize customer loyalty and retention alongside new business to sustain revenue growth in a ...

AI is reshaping e-commerce loyalty programs into dynamic ecosystems. Learn how personalized rewards, real-time engagement, and predictive insights build deeper customer loyalty.

In today's hyper-connected world, businesses are constantly exploring innovative ways to enhance customer engagement and ...

In an increasingly fragmented retail landscape, customer loyalty programs are an important tool to help retailers maximize their "share of wallet" among consumers. A recent study we conducted at ...

Loblaw has partnered with Ecrebo to facilitate print receipt marketing campaigns.

A compelling loyalty and rewards program can be a significant ... Some programs have multiple “surfaces” where a customer can participate; for example, a Chrome and a Safari desktop browser ...