NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and beyond.

In addition to the Net Promoter Score, you can use other tools to measure customer satisfaction or loyalty. Customer ...

The Net Promoter Score (NPS) survey is a “master of simplicity.” With its elementary formula to evaluate customer satisfaction, this classic metric is rooted in the kind of ease inherent to a ...

In the dynamic landscape of business, where customer experience and satisfaction are the measures of success, Lingo continues to stand out with a Net Promoter Score (NPS) that consistently surpasses ...

From “strategic” to “service” and “journey” NPS, companies are finding new and inventive ways of giving them the numbers they ...

Some may be used to using NPS and hesitant to transition, but it’s important to remember that NPS can still serve as a valuable diagnostic tool. Used sparingly, it can offer insights into customer ...

The J.D. Power Water Utility Residential Customer Satisfaction Study SM measures satisfaction with water utility companies in four U.S. regions: Northeast, ... Net Promoter Score®— An independent ...

May brought a slight cooling in customer sentiment across the UK’s financial services sector. While the figures remain strong ...

Dutch retailer Jumbo has reported a 3.7% increase in turnover to €5.8 billion the first half of its financial year.