What makes great customer service? I believe it's empathy, reassurance and confidence, so is AI with a human touch the answer ...

Language barriers have long posed challenges in the global e-commerce landscape, often hindering seamless interactions ...

By leveraging AI, companies can empower customer service representatives to provide more personalized, engaging experiences ...

Across America, transit agencies are launching customer experience (CX) programs to improve customer satisfaction, attract ...

Navigating poor customer service can feel like being stuck in ... using a little bit of creativity to fight back against poor communication and endless fees. Read on for the full scoop!

Fused with messaging apps, bots promise a new era of personalized communication, if businesses and customers can handle the intimacy.

In this webinar two leading communication service providers share how they’re transforming customer communications with ...

Hastings Utilities has unveiled a new tool that will help customers manage their bills and improve customer service starting ...

FCC Environmental Services provided an update on trash collection services to the Buncombe County Commission on May 20.

From AI to analytics to agent assist, we break down what sets the best contact center software apart — and how to pick the ...

Recent experiences with One Communications (OC), formerly GTT, show that they need to revamp their Customer Service design to become more efficient and highly responsive when a customer is having ...