Silverback Chatbot, a provider of AI-powered communication solutions for businesses, has formally announced the launch of its ...

Language barriers have long posed challenges in the global e-commerce landscape, often hindering seamless interactions ...

Do you feel increased pressure from customers on providing good customer service? Customers may be more demanding, but there is a good reason. Good communication and customer service skills are ...

In this webinar two leading communication service providers share how they’re transforming customer communications with ...

US-based communications company Twilio is helping utilities companies around the world optimise their customer service by using AI voice assistants ...

Fused with messaging apps, bots promise a new era of personalized communication, if businesses and customers can handle the intimacy.

Have you ever been pleasantly surprised by a purchase or customer service experience where the provider went above and beyond ...

Bad customer service is any communication or experience where a consumer feels as though they are let down. This includes negative experiences, such as long wait or hold times, not being able to ...

Outsourcing calls to a virtual receptionist takes the burden of customer service and phone communication off your in-house team and places the responsibility on an agent trained in increasing customer ...

Navigating poor customer service can feel like being stuck in ... using a little bit of creativity to fight back against poor communication and endless fees. Read on for the full scoop!

Recent experiences with One Communications (OC), formerly GTT, show that they need to revamp their Customer Service design to become more efficient and highly responsive when a customer is having ...

MISSOULA, Mont., October 14, 2024--(BUSINESS WIRE)--Blackfoot Communications is thrilled to announce its recognition as the recipient of the prestigious 2024 Customer Service and Support ...