Just as in ordinary non-business communication ... practical steps they can take right now to improve their current approach. The good news is that companies can enhance their customer service ...

As much of customer service is now conducted through live chat or social media, ensuring your teams are properly trained on best practices for written communication is paramount to your success.

Customer experience (CX) is the hot topic in marketing. It’s the most important factor in differentiation – and it’s the key to driving loyalty. But, while lots of enterprises say they’re ...

Be radically transparent, honest and humble in your communications. Update all content, local listings, email, web, etc. Unscript what's often poorly scripted for customer service teams.

How are businesses going to scale customer care? Here are three practical ... Close the loop on communications. Everyone in your company should be cross trained in customer service.

Do you feel increased pressure from customers on providing good customer service? Customers may be more demanding, but there is a good reason. Good communication and customer service skills are ...

Personalizing customer communications Another SAS client based ... One Asian investment firm gave its customer service representatives access to SAS analytics about which investment products ...

This example demonstrates how customer service communication can take place on a variety of platforms. A customerthink.com article by Richard Shapiro, Founder and President of The Center For ...

Patients are your customers, and the singular objective of customer service is to keep customers coming back. These practical steps are three things every customer wants from every business or dental ...

Navigating poor customer service can feel like being stuck in ... using a little bit of creativity to fight back against poor communication and endless fees. Read on for the full scoop!

Artificial Intelligence (AI), with its proven ability to refine customer service, offers a tangible ... in a perpetually dynamic industry. The practical integration of AI within the gaming ...

But even if customer service is a key component of your overall engagement strategy, it’s not always easy to identify the practical and measurable steps of digital transformation. As customer ...