Personalizing customer communications Another SAS client based ... One Asian investment firm gave its customer service representatives access to SAS analytics about which investment products ...

It doesn’t matter how advanced the systems are. If the person answering the phone or replying to an email lacks people skills, things can go wrong quickly.

Navigating poor customer service can feel like being stuck in ... using a little bit of creativity to fight back against poor communication and endless fees. Read on for the full scoop!