Automation speeds up processes, but human interaction remains vital in customer service. Here’s how to balance both for lasting customer relationships.

The buzz around artificial intelligence (AI) has transitioned from futuristic speculation to tangible reality, and nowhere is this more evident than in the customer experience (CX) industry.

As manufacturing becomes increasingly complex and globally distributed, digital after-sales service is no longer a ...

The Contact Center as a Service (CCaaS) market is speedily progressing, drove by the growing demand for effective customer ...

Winners of the 2025 People's Choice Stevie® Awards for Favorite Customer Service, a worldwide public vote, were announced today. Voting was conducted from March 7 through March 31, with the highest ...

Jackson was also recognized for “Highest Customer Service – Business to Business (B2B) Industry,” was named a finalist for Call Center of the Year and received Call Center World Class First ...

The company says the planned job losses reflect declining call volumes as customers increasingly use digital technology to ...

LOS ANGELES, April 1, 2025 /PRNewswire/ -- Monetary Gold, a leader in precious metals, proudly announces a significant leap in customer service ratings, moving from #8 to #3 in recent industry ...

Australia’s regulator has slammed leaders of the country’s pensions industry for overseeing a culture of poor customer ...

Australia’s A$4.2 trillion supers system is facing increased scrutiny over mounting concerns about customer service. ASIC’s ...