After verifying the customer account information ... How the Automated Customer Account Transfer Service (ACATS) Works The ACATS system is initiated when a client signs the transfer documents ...

Sasser, W. Earl, and Norman Klein. "British Airways: Using Information Systems to Better Serve the Customer." Harvard Business School Case 395-065, October 1994. (Revised November 1994.) ...

"The customer-service team has to deal with an ... sure that every node in that network has perfect information from everything else." No system, AI-driven or otherwise, is going to be perfect.