Talkdesk Utilities Experience Cloud rises to the challenge by combining agentic AI and intelligent automations that enhance self-service and human agent assistance, real-time core utility system ...

"The customer-service team has to deal with an ... sure that every node in that network has perfect information from everything else." No system, AI-driven or otherwise, is going to be perfect.

Sasser, W. Earl, and Norman Klein. "British Airways: Using Information Systems to Better Serve the Customer." Harvard Business School Case 395-065, October 1994. (Revised November 1994.) ...