How B2B Companies Can Optimize Customer Service Management To Charge AI-Driven Growth
AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.
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Governor Braun Signs Two Executive Orders to “Improve Customer Service for Hoosiers”
NEWS: Indiana Governor signed two executive orders on Tuesday that he says will "improve customer service for Hoosiers." ...
The Fast Lane To Fewer Chargebacks: How Rapid Customer Service Reduces Disputes
The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...
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DeerRun Enhances Global Customer Service System for a Seamless After-Sales Experience
To improve efficiency, DeerRun has integrated an AI-powered support system that quickly identifies customer issues and assigns them to the appropriate service representatives. For complex ...
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Seeking human empathy, health insurers turn to AI
The Independence Health Group subsidiary hopes genAI will make the customer service system more efficient, Vennera said. But it does not anticipate the technology will reduce staffing needs ...
DeerRun Enhances Global Customer Service System for a Seamless After-Sales Experience
DeerRun has announced a comprehensive upgrade to its global customer service system to further enhance user experience. The brand has established 24/7 customer service centers in locations such as the ...