I'm seeing traditional models of customer success increasingly unable to meet these demands, often being reactive rather than proactive. Against this backdrop, artificial intelligence (AI) emerges ...

Instead, The Bow Tie Model and associated Recurring Revenue Operating Model provide step-by-step blueprints for sales and customer success teams in SaaS and other B2B recurring revenue ...

This model can also prove problematic for long-term growth if churn is too high, so it's crucial to check in and make sure your customer success model is the right fit at each growth phase.

What does a customer success model look like? You have to target a problem that never goes away, and this may not always be obvious. Know that when a specific problem is solved, a new problem arises.

The relatively new business function known as Customer Success started out as a support function, but it's now evolving into a key tool for maintaining and expanding revenue. That's the view of ...

Date 2025-07-09 09:01:24 (MENAFN - GlobeNewsWire - Nasdaq) Company adds new finance and CX leaders, launches a dedicated Customer Success and Support function to elevate the customer journey ...

Why traditional account management falls short The conventional customer success model, while valuable for retention, often lacks the sophisticated orchestration needed for strategic growth.

Winning by Design (WbD), a B2B revenue consulting and training company, launched a new Customer Success (CS) Operating Model and has updated multiple courses across its global Revenue Academy. The new ...

Company adds new finance and CX leaders, launches a dedicated Customer Success and Support function to elevate the customer journey News provided by Model N Jul 09, 2025, 9:00 AM ET ...