William Arruda covers personal branding, leadership, and careers. Net Promoter Score® is a tool that’s traditionally used to measure a company’s customer loyalty. It’s a two-question survey ...
Chron on MSN25d
Measuring CRM ROI: 8 ways to test the success of your systemNet promoter score (NPS), a common factor included in ... at the start and divide by the beginning number of customers. The formula for calculating churn rates is: (# of customers at start of ...
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