For more than 20 years, it was Fred Taylor's job to say sorry. He was a kind of apologist-in-chief for Southwest Airlines. He talked about apologizing for a living with his wife, Julie ...

Pierce was simply the Texans' diamond in the rough last season and caught the attention of former Jacksonville Jaguars running back Fred Taylor ... but the angry running back could be the one ...

And when flights are interrupted, airline customer relations officers like Fred Taylor step in to deal with angry customers. For 15 years, Fred was the Senior Manager of Proactive Customer ...