MyChesCo on MSN3d
Customers Bank Achieves High Net Promoter Score, Exceeding Industry Standards
WEST READING, PA — Customers Bank, a subsidiary of Customers Bancorp (NYSE: CUBI), has unveiled its first annual Net Promoter ...
Star Tribune19d
The one metric that muddled customer service
"If you have ever had a customer-service experience where you were politely asked to rate the interaction with a '9 or 10' score, you have encountered NPS," Kevin Church writes. (iStock) ...
The Fast Mode3d
Broadvoice Achieves Industry-Leading NPS Score of 60 for CCaaS Solutions
Broadvoice, a leading global customer experience technology provider, announced that its CCaaS solutions, which include the ...
Capital Brief1d
South Korea’s pension fund to acquire stake in Metrics Credit Partner
The National Pension Service of Korea (NPS) through its strategic partnership with US-based Townsend Group has agreed to ...
ISA-GUIDE1d
ICE and iGB Affiliate Barcelona are in top 5% of business events in the world
Ben Haley, Senior Research Manager, Explori Media Ltd stated: "The transition of ICE and iGB Affiliate from London to ...
Warc2y
How NPS and insights drive the entire UnitedHealth organization
UnitedHealth, the healthcare organization, has made the Net Promoter Score (NPS) a key metric not just for marketing, but for its entire business. The Net Promoter Score (NPS) – a 14-year-old metric ...
Fierce Pharma11d
Sinusitis data from Amgen, AZ's Tezspire spark 'best-in-disease' talk amid Sanofi, GSK competition
Already billed as a potential blockbuster, Amgen and AstraZeneca’s Tezspire has turned in strong clinical data in chronic ...