the Net Promoter Score (NPS) has been a crucial metric for determining the likelihood that a business will grow. A company's NPS reveals whether or not customers are willing to recommend the ...

Interestingly, Romney is the former CEO of Bain & Company, the elite consulting firm that, along with Satmetrix and Fred Reichheld, co-created a simple survey and metric widely used in business to ...

The Net Promoter Score (NPS) is not a reliable metric for predicting revenue growth, an analysis covering more than 30 companies found. The Net Promoter Score (NPS) is not a reliable predictor of ...