Since it was first discussed in the Harvard Business Review in 2003, the Net Promoter Score (NPS) has been a crucial met ...

WEST READING, PA — Customers Bank, a subsidiary of Customers Bancorp (NYSE: CUBI), has unveiled its first annual Net Promoter ...

"If you have ever had a customer-service experience where you were politely asked to rate the interaction with a '9 or 10' score, you have encountered NPS," Kevin Church writes. (iStock) ...

UnitedHealth, the healthcare organization, has made the Net Promoter Score (NPS) a key metric not just for marketing, but for its entire business. The Net Promoter Score (NPS) – a 14-year-old metric ...