Since it was first discussed in the Harvard Business Review in 2003, the Net Promoter Score (NPS) has been a crucial met ...

The Net Promoter Score is a widely-used customer satisfaction metric based on the question, "On a scale from 0 to 10, how likely are you to recommend this museum to a friend?” Smithsonian exhibitions ...

Broadvoice, a leading global customer experience technology provider, announced that its CCaaS solutions, which include the ...