Add insights to facts The NPS survey in itself isn’t magic–the feedback loop is. Yet according to the groundbreaking report by CustomerGauge mentioned above, and despite an NPS adoption rate ...

Ask them for candid feedback about what you can do to turn them into promoters and improve the business relationship. To get the most accurate feedback from employees, you’ll need to gather the ...

Care workers, from community health promoters to family caregivers, are a backbone of the US economy. With compassion and humanity, they take care of our children, parents, and communities; but they ...

3. Use your first round of net promoter feedback to prioritize and fix the top 10 things bugging your customers To a large degree, sometimes inactivity from the survey data exists because people don't ...