In Verizon’s first-quarter earnings report of 2025, it revealed that it faced a net loss of 289,000 total postpaid phone customers during the quarter. Analysts at New Street Research said that the ...

Verizon Communications Inc. VZ has gained 9.2% in the year-to-date period compared with the Wireless National industry’s ...

We spoke to Verizon's consumer group CEO about how he sees Google Gemini revolutionizing customer service quality.

The changes include adding a 'Customer Champion' to field your query until it's resolved, updating you on their progress via ...

The study found Verizon Wireless ranked highest in the Mid-Atlantic region with a score of 8 problems per 100 connections (PP100). AT&T ranks second with 9 PP100. ConsumerAffairs reviews ...

Verizon is also training people in its “Customer Champion” teams to help customers resolve “complex issues” by leveraging Google’s Gemini and Cloud AI models, expanding the operating ...

A Verizon spokesperson told FOX Business on Monday that the wireless carrier is "aware of an issue impacting service for some customers" as tens of thousands of people across the U.S. are ...

Here Comes the Sun: Ralph Macchio and more 21:35. Verizon confirmed on Monday that it experienced its second outage in a week, leaving some of its wireless customers unable to complete calls made ...

SAN FRANCISCO, April 9 - Verizon (VZ.N), opens new tab said an AI assistant for the company's customer service representatives built using Google (GOOGL.O), opens new tab models had cut down on ...

Verizon Communications on Friday reported its best quarterly wireless subscriber growth in five years, fueled by robust demand for its customizable myPlan, Black Friday deals and trade-in offers ...