AI is driving a new wave of CCaaS market growth. NICE, Genesys and Amazon Connect lead the seat count — but the game is ...

The CDP market is expanding again in 2025 — but the action is with embedded tools and acquisitions, not fresh startups.

Applicability of sales and use taxes on digital products may in some cases hinge on the elusive definition of a computer ...

This single AI platform pulls together some of the most popular AI models like GPT-4.0 and Midjourney, so you can use them across projects for a lower price than you'd be able to get any of them ...

In today’s digital age, customer-centric strategies are paramount for business success. One key tool that has emerged as a game-changer is the Customer Data Platform (CDP). Let’s delve into ...

Edible Garden launched a customer service platform to enhance efficiency for small to medium retailers, integrated with its greenhouse management system.

To receive the answer you need from an automated customer service platform, you have to provide the exact right data and ask the right questions.

About Kustomer Kustomer is the first AI-native customer service platform, designed to revolutionize how businesses deliver customer experiences.

Thom Carroll/For PhillyVoice The School District of Philadelphia has launched Let's Talk, an AI-powered customer service platform that allows people to share feedback and ask questions about all ...

Lyft said on Thursday it has tied up with Amazon and Alphabet-backed startup Anthropic to roll out artificial intelligence tools for the ride-hailing platform's customer care operations.

HM Revenue and Customs (HMRC) aims to spend big on customer service, hoping to move to a modern technology platform to improve customer support. The department went out to tender for a customer ...

Qualtrics positioned highest for Ability to Execute and furthest for Completeness of Vision in the Gartner Magic Quadrant for Voice of the Customer Platforms PROVO, Utah and SEATTLE, April 22 ...