Gartner recently released its first-ever Magic Quadrant for Customer Data Platforms—a true testament to the growth and maturity of CDPs. Although that was a major milestone, CDPs have been around for ...

Improvements include better data orchestration, a fully redesigned customer journey function, an AI agent creator and ...

E-commerce platforms have changed a lot as well, with far more no-code and DIY online store options available than ever before. All those extra options make it more confusing than ever for ...

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

These insights seamlessly trigger actions across marketing, customer service, and beyond with Sprinklr’s Unified-CXM platform to drive use cases like issue resolution, campaign optimization ...

Platforms invest in technology, multi-language customer service, and global marketing. Hotels are free to use this service as much or as little as they wish. In general, only when a successful ...