In today’s digital age, customer-centric strategies are paramount for business success. One key tool that has emerged as a game-changer is the Customer Data Platform (CDP). Let’s delve into ...

AI is driving a new wave of CCaaS market growth. NICE, Genesys and Amazon Connect lead the seat count — but the game is ...

The CDP market is expanding again in 2025 — but the action is with embedded tools and acquisitions, not fresh startups.

Kustomer’s platform introduces a suite of SMART AI Agents, built to enhance every aspect of customer service by automating routine tasks and delivering highly personalized solutions. The ...

Edible Garden AG Incorporated has launched an innovative customer service platform that complements its Green Thumb 2.0 greenhouse management system, aimed at enhancing the operational efficiency ...

Lyft said on Thursday it has tied up with Amazon and Alphabet-backed startup Anthropic to roll out artificial intelligence tools for the ride-hailing platform's customer care operations.

The CRM system will be required to integrate with updated customer service platforms, including the contact centre HMRC is also procuring. ... some of which are 30 years old, ...