Seasonal changes can present businesses with a number of challenges, whether it’s a busy period with increased customer ...

New products for the hospitality industry and the latest career moves, mergers and acquisitions from suppliers.

Business leaders should view agents as valuable collaborators that can be deployed on demand to perform specific roles in support of human workers.

Workforce development event to connect stakeholders from Upstate New York to foster professional growth and gain insight into ...

The current environment echoes the difficult decisions many organizations confronted during the onset of the COVID-19 ...

Orica will go live with a new payroll and workforce management system in Australia in July, the “biggest and most complex ...

Workforce management challenges facing administrators can seem daunting, but a people-first strategy can offer a path forward, a report says.

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was ...

Hospitals and health systems are undergoing a seismic shift in how they structure, support and scale their workforces. Faced with persistent labor shortages, financial constraints and rising consumer ...

Today, it’s AI that is revolutionizing LMS. Gone are the days when LMS simply tracked and reported on employee productivity. The current versions are robust and sophisticated, and a manager can do ...

The Trump administration directed its agencies to not hire individuals based on their race, sex or religion while it works to ...