There are a lot of ways you might characterize customer-service calls: frustrating, time-consuming, annoying. Increasingly, people are using a new word to describe these interactions: fancy.

The result is ZenDesk Talk, a smooth and sleek solution that really does put the customer first. Customer service teams ... recommendations from people we know who run call center software.

Florwer Carlin Lizano, Jr., 38, a convicted felon who is now charged with first-degree murder, remains at large, police tell PEOPLE Emily ... Cosmopolitan Magazine and ELLE Magazine.

alleging they posed as employees of the victims' existing magazine subscription companies, according to U.S. District Court records. In the calls ... Service alleged that nine people posed ...

However, Bitcoin has a customer service problem. As a result ... On the flip side I've orange-pilled dozens of people and even minted a few wholecoiners through education and persistence. I wouldn't ...

AI implementation comes with significant challenges that demand careful consideration. Let’s review the key ones.

Already, the question of what comes next for this division at Amazon is dominating side conversations and text threads ...

I write about customer service ... typically the quality of the call goes down because of pressure. "So one way to look at burnout is a formula of how hard people are working, as well as the ...

AI can also do the drudge work, freeing up people ... 8,500 customer-service workers to handle such tasks as advising customers on interior design and fielding complicated customer calls.

Intradiem, the leading provider of contact center automation solutions for customer service teams, today released new research that finds a disconnect between contact center leader priorities and what ...

Even if you don’t buy an iPhone 16, you can install iOS 18, which is out today, and start customizing your home screen in new ...

The former Philadelphia Eagle went viral for his dance moves on ESPN's "Monday Night Football" broadcast Natasha Dye is a writer-reporter for PEOPLE covering sports. Her previous work appears in ...