Learn how unattended retail can forge lasting customer loyalty by using personalized, value-driven programs continually ...

Think your loyalty perks build trust? Research shows they can actually accelerate churn when expectations aren’t met.

When service quality, tone or responsiveness varies between a brand’s app, its store, and its contact center, trust erodes ...

Etihad Water and Electricity (EtihadWE) customers will soon be able to earn loyalty points by paying their utility bills on ...

In today's hyper-connected world, businesses are constantly exploring innovative ways to enhance customer engagement and ...

AI-led customer loyalty management programs provide 360-degree data visibility across multiple channels in real time to power ...

Loyalty rewards programs can significantly increase customer engagement and retention ... Run promotions at least one or two times per month. Examples of such marketing promotions are ...

A compelling loyalty and rewards program can be a significant ... Some programs have multiple “surfaces” where a customer can participate; for example, a Chrome and a Safari desktop browser ...

Focusing on customer loyalty programs increases profit because your initial investment is lower than when you're acquiring new customers. Such programs are also a great source of data: You can use ...