Learn how unattended retail can forge lasting customer loyalty by using personalized, value-driven programs continually ...

Think your loyalty perks build trust? Research shows they can actually accelerate churn when expectations aren’t met.

When service quality, tone or responsiveness varies between a brand’s app, its store, and its contact center, trust erodes ...

In today's hyper-connected world, businesses are constantly exploring innovative ways to enhance customer engagement and ...

Etihad Water and Electricity (EtihadWE) customers will soon be able to earn loyalty points by paying their utility bills on ...

AI-led customer loyalty management programs provide 360-degree data visibility across multiple channels in real time to power ...

Beyond Customer Loyalty Programs: 7 Ways To Build Lasting Relationships ... Belly’s New “Belly Bites” Let You Sample Free Haircuts, Pizzas, Gym Memberships The digital loyalty company ...

A compelling loyalty and rewards program can be a significant ... Some programs have multiple “surfaces” where a customer can participate; for example, a Chrome and a Safari desktop browser ...

In an increasingly fragmented retail landscape, customer loyalty programs are an important tool to help retailers maximize their "share of wallet" among consumers. A recent study we conducted at ...

Focusing on customer loyalty programs increases profit because your initial investment is lower than when you're acquiring new customers. Such programs are also a great source of data: You can use ...