This solution, developed in collaboration with digital CX transformation specialists, Sabio Group, introduces an intelligent ...

Taking stress out of your contact centre with Agentic AI Jurgen Hekkink at AnywhereNow discuss what can be achieved.

Chatbots have undoubtedly enhanced customer service, promising speed, efficiency and 24/7 availability. As a result, many businesses have adopted AI-driven support systems to streamline interactions ...

Guernsey's Airline Aurigny have announced that it is to outsource its contact centre to Fiji. - contact centre news ...

Cirrus, contact centre platform provider, has partnered with Nebula to launch a seamless integration of respective CCaaS and ...

Outsource contact centre operator, Foundever (Formally known as Sitel) has announced the closure of its Plymouth contact ...

Stuck with Legacy Systems? Why Agile Tech is the Key to Contact Centre Success in 2025. Jason Roos Cirrus discusses - contact ...

As technology keeps getting smarter, we can expect customer service demands to keep climbing. If your contact centre still relies on outdated technology, it may be holding your business back, ...