DoorDash has been ordered to pay $16.8M to NY couriers for tip misuse. Learn how this settlement impacts drivers and the company's policies.

DoorDash will pay $16.75 million to settle claims that it unfairly used customer tips to subsidize worker wages in New York between 2017 and 2019.

The figure is part of a settlement announced Monday by New York Attorney General Letitia James, who found that customers were misled to believe that their tips would directly benefit delivery drivers.

DoorDash has agreed to pay nearly $17 million to settle claims that it misused customer tips to offset wages for delivery workers in New York, according to Attorney General Letitia James. From May 2017 to September 2019,

DoorDash will pay nearly $17 million in a settlement after the food delivery platform used customer tips to subsidize the wages of New York delivery workers.

"Customers were misled into believing their tips would directly benefit Dashers," attorney general officials said in a statement.