When service quality, tone or responsiveness varies between a brand’s app, its store, and its contact center, trust erodes ...

AI-led customer loyalty management programs provide 360-degree data visibility across multiple channels in real time to power ...

Partnering with Brandmovers, NABCO executes 15–20 promotions annually, driving significant ROI and fostering stronger ...

Beyond the product, your brand is your reputation. Beyond Customer Loyalty Programs: 7 Ways To Build Lasting Relationships Business is about building lasting relationships, not bribery.

A compelling loyalty and rewards program can be a significant differentiator in the competitive financial services landscape. These programs can improve customer retention at neobanks, add more ...

Teams building digital products are more likely to face challenges in customer retention amidst tight budgets and intense competition. For mid-sized businesses, where every customer counts, loyalty ...

In an increasingly fragmented retail landscape, customer loyalty programs are an important tool to help retailers maximize their "share of wallet" among consumers. A recent study we conducted at ...

Getting Customer Understanding Right,? the executive discussed Marriott?s upcoming merger with Starwood Hotels and Resorts, as well as the consolidation?s implications for both hospitality companies' ...

Pacific Northwest grocery retailer Haggen is launching an omnichannel loyalty program which users can access through a mobile application to increase the amount of faithful customers, a secure ...

Consumers may also text the brand to make a purchase or use its voice-ordering assistant ... large role in our loyalty program moving forward. “This is why we made sure customers can enroll ...