Market research firm J.D. Power released a series of surveys comparing national banks. One in Charlotte stands out.

Charlotte-based Bank of America, tied again this year with Chase Bank at the top of the national banks category. But both banks slipped 1% in customer satisfaction with a new score of 80 compared ...

Customer satisfaction with banking and credit card digital platforms is at an all-time high, but apps and websites are ...

Truist Financial Corp. (NYSE: TFC), Bank of America Corp. (NYSE: BAC) and Wells Fargo & Co. (NYSE: WFC) continue to fall short for customer satisfaction, according to a recent 2024 J.D. Power study.

According to the J.D. Power 2025 U.S. Retail Banking Satisfaction Study, SM released today, this counterintuitive improvement in bank customer ... Power to guide their customer-facing strategies. J.D.

For instance, Bank of America received below average marks in the J.D. Power 2022 U.S. National Banking Satisfaction Study ... complaining about the bank’s customer service.

Here are the rankings assigned to Charlotte’s big three banks, Wells Fargo, Truist and Bank of America. The American Customer Satisfaction Index Survey released results on how participants feel ...