RealPeopleGroup / Getty Images The Better Business Bureau (BBB) is a private nonprofit organization that operates a business directory and rating system, handles consumer complaints, evaluates ...

“The work was great, so we began publishing the efforts to provoke conversations internally and externally,” said Curt ...

A version of this article appeared in the November–December 2020 issue of Harvard Business Review. Explore HBR HBR Store About HBR Manage My Account Follow HBR Harvard Business Publishing ...

It’s time to start measuring and managing their worth. by Rob Markey The true purpose of a business, Peter Drucker said, is to create and keep customers. Most managers understand this ...

Better Business Bureau (BBB) of Upstate New York office in Buffalo, N.Y.