As we navigate the daily chaos, it's these tiny joys that remind us to breathe, to laugh, to connect—even if just for a ...

Masters Champions Dinner is one of the most sacred evenings in golf. Each Tuesday before the Masters, the tournament’s living ...

Sanity seems conspicuously absent from his actions. What mind, driven by a profound disregard for history and human dignity, ...

Richard Gingras, the new chair of Village Media's board of directors, talks about the critically important role of local news ...

HILO (HawaiiNewsNow) - A blessing and dedication ceremony took place Monday for Hawaii County’s new emergency call center; one that officials say has been decades in the making. The 17,000 ...

Opinions expressed are those of the author. The world’s largest call center recently deployed new AI to “neutralize” the accents of their agents. Unsurprisingly, this provoked some outrage.

LINCOLN, Neb. (KOLN) - In the midst of a national staffing shortage at 911 call centers, the City of Lincoln said it’s also in need of more telecommunications workers, taking this week to honor ...

OUR ISABELLE MARAK TAKES US BEHIND THE SCENES OF A DISPATCH CENTER AND SHOWS US WHAT IT TAKES TO BE THE FIRST PERSON TO ANSWER A CALL FOR HELP WHEN SOMEONE DIALS 911, THEY’RE MET WITH MORE THAN ...

EYEOPENER. OH, GOOD MORNING TO THE STUDENTS AT CENTER SCHOOL. OUR KELLY ANN CICALESE RECENTLY GAVE A WEATHER PRESENTATION THERE. THE GIGGLES WERE ON CINDY WAKE-UP CALL DOING. IT’S EASY TO RECORD ...

Expanding the mental health services at the 911 Center to 24/7 year-round will cost approximately $500,000 and be paid for by F&CS. “This … allows for real-time guidance to the call takers ...

The office building at 2000 Bluffs Drive is pictured in September 2024. A portion of the property that was home to a former call center — and at one point was considered as a location for ...

Here’s what business leaders looking to implement GenAI into their contact centers need to know. Helpful human agents listen, understand, propose, and act—but often, these agents are hard to ...