Call centers have one of the highest turnover rates of any industry, but call centers sometimes also perpetuate a cycle of high employee attrition rates. A high turnover not only puts a strain on ...

This blog specifies some industry standards for the top call center Key Performance Indicators (KPIs). Most call center managers know the need to track KPIs to assess the efficiency and ...

Phone calls are far from obsolete; Invoca’s 2025 Call Conversion Industry Benchmarks Report reveals that 37% of phone leads ...

As AI continues to gain ground in the call center industry, understanding its benefits, applications, and challenges is important for staying ahead in a competitive market. Learn More Learn More ...

given the threat of generative AI on the underlying call center/BPO industry employment outlook. Five9's primary offering segments include the following: However, the call center/BPO market ...

She’s worked at Blue Cross for four years and in the call center industry for 17. Above those postcards are copies of compliments from some of the thousands of calls she’s fielded over the years.

Bloomberg says Philippine call centers are the country’s biggest source of private sector jobs and sectoral contributor to GDP. However, it faces an uncertain future amid rapid AI advancement.

Moroccan call center operators are voicing concern over a new French law set to ban unsolicited marketing calls starting August 2026, fearing massive job losses and the collapse of smaller firms. The ...