Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn ...

The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.

As call centers worldwide face an ongoing challenge hiring and retaining top-performing customer service representatives, JOBehaviors, a pre-employment behavioral assessments provider, is offering a ...

Industry leaders say government failed to protect Thomas Cooper from dying in a hyperbaric chamber fire at the Oxford Center ...

DETROIT – The death of a 5-year-old boy in Michigan has prompted industry leaders to call for regulation of medical spas and ...

Almost every major industry on this planet is obsessed with its customers. | The healthcare industry must shift from thinking ...

Health insurance companies such as UnitedHealthcare and Florida Blue are increasingly leaning on generative artificial ...

Data centers contributed 4.7 million jobs to the US economy between 2017 and 2023, a PwC study found. Most of them aren't direct tech jobs.

Almost a year ago, Swedish fintech company Klarna unleashed havoc in the call center industry with a shock announcement: Its artificial intelligence assistant was doing the equivalent work of 700 ...

Q4 2024 Earnings Call Transcript March 28, 2025 So-Young International Inc. misses on earnings expectations. Reported EPS is ...

Natural gas turbines face worsening supply chain constraints that could slow the data center industry's reliance on the fuel ...