Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

India, like many countries, is facing China’s restrictions on rare earth exports — and it wants to develop its own domestic supplies.

The main news piece as of late was Nvidia CEO Jensen Huang's comments at GTC Paris, stating that "quantum computing is ...

Global manufacturing solutions provider Flex (NASDAQ:FLEX) reported Q1 CY2025 results , with sales up 3.7% year on year to $6 ...

Phone calls are far from obsolete; Invoca’s 2025 Call Conversion Industry Benchmarks Report reveals that 37% of phone leads ...

One year later, the AJC resurveyed seven of the core 911 metro agencies and found that while there are still significant issues, many troubled agencies made strides towards answering emergency calls ...

Beacon Hill Roll Call records local representatives’ votes on roll calls from the week of June 2-6. There were no roll calls ...

A wannabe hip-hop mogul and blue-haired internet marketer turned Obamacare into a lucrative get-rich-quick scheme, with an ...

The new sales channel enhances nationwide reach and scales revenue, complementing its direct store delivery (DSD) ...

Another industry that’s found a home in Utah County is contact centers, sometimes called “call centers.” These are companies that allow other companies to outsource their customer relations. According ...