Gladia, an AI transcription and audio intelligence provider, launched Solaria, a next-gen automatic speech recognition (ASR) model designed to redefine real-time communications for call centers and ...
The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.
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As part of its launch, Gladia announced a strategic partnership with LiveKit, an open-source developer framework for ...
Almost a year ago, Swedish fintech company Klarna unleashed havoc in the call center industry with a shock announcement: Its artificial intelligence assistant was doing the equivalent work of 700 ...
However, those familiar with the exploitation that happens within the foreign call center industry believe if the tech proves to be successful, the workers won't have much of a choice.
Jackson was also recognized for “Highest Customer Service – Business to Business (B2B) Industry,” was named a finalist for Call Center of the Year and received Call Center World Class First ...
Some analysts believe investors are wary of the long-term impact of AI on the traditional call center model. The rise of AI-powered chatbots has already shaken the industry. Concerns regarding the ...
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AI is making Philippine call center work more efficient, for better and worseBPO workers say AI tools are monitoring their calls, assisting them with customers, and scoring their performance.
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