A new Defense Department pilot program is easing health care headaches for U.S. civilian employees living in Japan. Launched in January, the Pilot ...

New solution offers intelligent call routing, real-time analytics, and quality monitoring to enhance service and performance MORRISTOWN, N.J., April 22, 2025 /PRNewswire/ -- BCN, a leading managed ...

Why settle for an ancient, analog PBX? The best voice over IP (VoIP) services we've tested deliver enterprise-grade phone system features for a small-business-friendly price.

To achieve the benefits of intelligent automation, enterprises and IT service providers should adopt intelligent change management.

A value-add infrastructure fund managed by Swiss Life Asset Managers is acquiring a controlling stake in European aerial emergency services (AES) provider Eliance. The deal involves current majority ...

The new service lines round out Carrum’s ... can deploy to connect members to a network of specialty providers, designed around the centers of excellence model. It makes specialty care services ...

Homewood's 911 call center officially transitioned to Shelby ... and this transition ensures that we are providing the best possible service to Homewood," officials said. Residents are encouraged ...

The call centers that America’s military veterans rely on to schedule appointments and arrange medical care may no longer have a live voice on the other end of the line because the agents who ...