Does the concept of artificial intelligence intimidate you? Or do you figure it won’t have much impact on your life, so why bother learning about it? Well, AI is definitely ...

The new sales channel enhances nationwide reach and scales revenue, complementing its direct store delivery (DSD) ...

Phonely, Maitai and Groq achieve breakthrough in AI phone support with sub-second response times and 99.2% accuracy, enabling ...

Acquisition expands CallMiner’s platform with native voice and text AI virtual agents, empowering organizations with a seamless path to analytics-driven automation WALTHAM, Mass.--(BUSINESS ...

Customer-support services provider TaskUs Inc. negligently failed to protect the personal information of nearly 100,000 people after a March data breach hit the Coinbase Inc. cryptocurrency exchange, ...

In a different call center, Kevin Asuncion transcribed medical visits from half a world away, in the United States. You can ...

Victim service organizations and their supporters say there’s fear and deep uncertainty about the future of Justice Department funding.

The work of the 988 call center will expand the operations of ... that 988 staff can provide advice about mental health service providers who are close to the caller’s location and who are ...

providers are exploring how new technology can modernize decades-old methods that have long hindered progress. Historically, field service businesses have functioned more like urgent care centers ...