It doesn’t matter how advanced the systems are. If the person answering the phone or replying to an email lacks people skills, things can go wrong quickly.

While customer service is a critical component of CX, the overall customer experience also includes product quality, website usability, marketing communications, and brand reputation. Beth ...

When the summer rush hits, your team’s ability to communicate clearly and deliver a seamless experience can make or break ...

Fused with messaging apps, bots promise a new era of personalized communication, if businesses and customers can handle the ...