Let's explore the vital aspects of excelling in customer service, including effective communication, active listening, problem-solving skills and the use of technology to streamline processes.

The Gist Effective communication gaps. Only 46% of staff feel they receive necessary job context, contrasting 77% of leaders' beliefs in their communication efficacy. Survey insights enhance service.

Discover how brands use conversational AI to enhance empathy, trust, and personalized support without losing the human touch ...

The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain times.

Overview Of 24/7 Customer Service Benefits Hundreds of well-known corporations offer 24/7 customer service to meet their clients’ needs. Amazon, for example, has a dedicated Twitter help account ...

Here are 5 tips to help you can keep on top of the increased volume of calls, complaints and inquiries, and provide the best customer service experience possible this holiday season. Availability ...

Take a deep breath. It's going to be OK. We are here to help with tips on how to call customer service without all the stress, or at least with a bit less.

For more on the ways thoughtful in-app communication impacts customer relationships, how generative AI is changing customer engagement and more, watch this VB Spotlight, free on demand.