In a statement, Nev's family described him as a "much-loved dad" and "adored Grampy" - before sharing some words of wisdom from the call centre boss, Wales Online reports. It read: "It is with the ...

“It’s all about the weight of the words.” Gary, it turned out, was talking to me from the 20th floor of a tower block in central Manchester, the home of the Vision Direct call centr ...

and find the list of new words and phrases, by visiting our website, bbclearningenglish.com. But now I have a question for you, Phil. Around the world, numbers of call centre workers have grown ...

This was the case for both the Scottish and the Danish women. In other words, the female call centre agents more often than their male colleagues acknowledged the customer’s problem, used their ...