This was the case for both the Scottish and the Danish women. In other words, the female call centre agents more often than their male colleagues acknowledged the customer’s problem, used their ...

and find the list of new words and phrases, by visiting our website, bbclearningenglish.com. But now I have a question for you, Phil. Around the world, numbers of call centre workers have grown ...

This was the case for both the Scottish and the Danish women. In other words, the female call centre agents more often than their male colleagues acknowledged the customer’s problem, used their ...

India's call centre industry has grown rapidly in the past decade, but recent research suggests it's no longer the world's biggest. Some British and American companies are moving operations back ...