Within a couple of years, 50 percent of the organizations that had planned to replace their customer service personnel with ...

It’s time to start measuring and managing their worth. by Rob Markey The true purpose of a business, Peter Drucker said, is to create and keep customers. Most managers understand this, but few ...

Apple has overhauled its operating systems for all its devices, including iPhone, Apple Watch and Mac computers, with ...

When you shop through retailer links on our site, we may earn affiliate commissions. 100% of the fees we collect are used to support our nonprofit mission. Learn more. Bob Solomon was counting the ...

HMRC has lost £47m to a “sophisticated” fraud after cybercriminals used stolen personal data to access or create tens of ...

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Being an honest public servant will always be a rewarding choice, Federal Reserve Chair Jerome Powell said Sunday at Princeton University amid months of unrelenting attacks from President Trump.

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Established in 2014 and headquartered in Raipur, Chhattisgarh, Icon Solar-En Power Technologies Pvt. Ltd. has become a cornerstone of India’s solar energy revolution. With a steadfast focus on ...

“Our goal has always been to make the car buying process the smoothest, easiest, and most transparent experience possible ... Associate Director of Customer Service at Carvana. This decrease in calls ...

Captions are delivered through an event-driven architecture using Azure Functions and Azure SignalR Service. This real-time setup syncs ... offered clear takeaways for any team building AI into ...

Poor customer service by some Barbadians is among the areas flagged by visitors in an exit survey, says chief executive officer of the Barbados Tourism and Marketing Inc. (BTMI) Andrea Franklin.