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An AI Customer Service Chatbot Made Up a Company Policy—and Created a Mess
The incident began when a Reddit user named BrokenToasterOven noticed that while swapping between a desktop, laptop, and a ...
A customer support AI went rogue—and it’s a warning for every company considering replacing workers with automation
A hallucinating customer support bot—and a viral backlash—shows how fast things can go wrong in the age of AI automation.