C200 Mid-Atlantic Chair Mary Naylor has been driving innovation in the customer loyalty industry for over ... For companies that want to stay ahead of the curve, now is the time to get on board ...

When you run a business, it’s crucial to build a reliable customer base. The only way to do so is by cultivating customer loyalty and giving ... To stay ahead of the curve, prioritize your ...

Choosing the right CX platform and delivering personalized messages has an impressive impact on customer loyalty ... say they feel valued say they would forgive brands that make mistakes.

I’m curious how you think about surprise and delight, building customer loyalty, and the ROI around ... we learned about the innovation adoption curve—the early adopters and the laggards.

“Consumers who have had positive experiences with brands are more likely to spend more, forgive ... Customer Experience Report reveals a growing gap between businesses and consumers regarding ...

A recent study published in the Journal of Business Research found that self-checkout systems can lead to less customer loyalty when compared to a regular checkout staffed by an employee ...