Part of EtihadWE and Emarat’s ongoing efforts to build strategic partnerships that deliver added value and prioritise ...

In today's hyper-connected world, businesses are constantly exploring innovative ways to enhance customer engagement and ...

AI-led customer loyalty management programs provide 360-degree data visibility across multiple channels in real time to power ...

Customer experience is no longer a soft business function—it is the economic backbone of modern enterprises, dictating ...

Vishal Gaurav is IT Delivery Manager for Customer Data Platforms (CDP), Loyalty, and Personalization at a major American ...

Loblaw has partnered with Ecrebo to facilitate print receipt marketing campaigns.

With mobile wallets like MoMo, ZaloPay, and ViettelPay dominating the urban fintech landscape, digital gift card issuance and redemption have become seamless. Integration of gift cards into such ...

Telus has revamped its Rewards program, but many customers on forums like RFD are calling it a downgrade, particularly for ...

In 2024, restaurant operators faced several challenges testing their resilience and adaptability. Labor shortages persisted, ...

Many businesses struggle with slow and inconsistent checkout processes, which can frustrate customers and lead to missed opportunities.  These inefficiencies not only waste time but also impact ...

After undertaking a turnaround strategy, the company has grown comparable sales, accelerated franchise development and added ...

What sets today's social commerce apart from earlier digital retail experiments is the sophistication of its underlying ...